HOTEL SOULHADA
Frequently asked questions
Real questions from our guests, answered by HOTEL SOULHADA.
Is parking available?
Parking availability depends on the room type you booked. The parking tower accommodates only standard vehicles; electric vehicles cannot use it. If you're planning to arrive by car, please contact the front desk.
How much is the accommodation rate?
Please refer to the online booking website.
How do I make a reservation?
You can make a reservation through our online booking website.
Are pajamas provided?
Yes, we provide pajamas for 2 people as standard.
Is breakfast provided?
The hotel currently does not offer breakfast service.
Is there a hair dryer?
Hair dryers are available in the bathroom vanity drawer or near the towels.
Can I flush toilet paper down the toilet?
Yes, you can. However, please avoid flushing too much at once to prevent clogs.
How long can I store luggage?
Luggage storage is available for a maximum of 2 weeks.
Is 24-hour access available?
Yes, the hotel operates 24/7 and is an open-access hotel with 24-hour entry and exit.
Can I store items that need to be frozen?
Items requiring freezing can be stored with the front desk.
Where should I place food delivery trash?
Please leave it by the entrance, and the hotel staff will dispose of it.
Is water free?
Yes, it is complimentary.
What time does the airport limousine bus arrive?
You can check the airport bus schedule in the concierge service on our hotel website.
Can I rent a Type C charger?
Mobile phone chargers are available for rent at the front desk.
Is late checkout available?
Late checkout availability depends on the situation on the day. Please contact the front desk, and we'll confirm immediately. The charge is ₩10,000 per hour.
What is the check-in time?
Check-in is available from 2:00 PM. Early check-in availability depends on the circumstances. Early check-in fees are ₩10,000 per hour.
How do I turn on the air conditioner?
Press the power button on the remote control and switch the mode to cooling. For heating, there is a temperature control panel next to the bed, which operates automatically.
Can I pay later?
Postpayment is not available.
Can I rent a hair straightener?
Yes, you can rent one at the front desk.
Is there a gym?
The hotel does not have a gym.
Are there bathrobes?
Bathrobes are provided in the room closet.
Can I rent a power strip converter adapter?
You can rent one at the front desk.
Can I order food delivery?
Yes, you can. The address is SOULHADA Hotel, 5 Teheran-ro 10-gil, Gangnam-gu, Seoul. Please include your room number when ordering.
Are there rooms with 2 beds or rooms with a kitchen?
We have rooms with 2 beds, but currently do not offer rooms with a kitchen.
Which room types include parking?
Parking is included in Premium Rooms, Deluxe Twin Rooms, and Terrace Suite Rooms. However, only standard vehicles are permitted; large vehicles, SUVs, and electric vehicles are not allowed.
What are the room cleaning hours?
Room cleaning is available from 10:00 AM to 4:00 PM.
Can I rent an iron?
We do not provide irons for safety reasons.
Why does the bathroom light turn off?
The bathroom light automatically turns off 40 minutes after being turned on. To turn it back on, press the switch outside the bathroom.
Can one person check out early while staying?
Yes, it's possible. During your stay, one person can check out early or re-enter.
Are there washers and dryers?
We do not provide washers and dryers. For laundry services, please contact the front desk for assistance.
How do I turn off the air conditioner?
Press the red power button on the remote control to turn it off.
Can I order packages to the lobby?
Yes, you can have packages delivered to the lobby. Please make sure to include the reservation holder's name on the package.
Can I rent dishes?
Dishes are provided at the front desk.
Where can I check the rate table?
The rate table is available at the front desk on the 1st floor and can also be checked on various booking websites.
Can I stay with my pet?
For the safety and hygiene of other guests, pets are not allowed in any rooms. We appreciate your understanding.
Do you have rooms suitable for business travelers?
The Standard Room is ideal for short business trips or a day alone, and is our recommended room for business guests.
Do you have rooms suitable for families or traveling companions?
The Deluxe Twin Room features two beds placed side by side and is our recommended room for comfortable trips with friends or family.
Can I change my reservation date?
You can change the date through the website where you made your reservation. If you cannot change it on the site, please contact the front desk.
Do you have an ice machine?
We do not have an ice machine for making consumable ice. However, ice packs for use after procedures or surgery can be stored and frozen at the front desk.
What is the hotel's postal code?
The hotel postal code is 06234.
How long does it take to get from Incheon Airport to the hotel by taxi, and how much does it cost?
It varies depending on traffic conditions, but you can expect it to take about 1 hour and 20 minutes at most, with a cost of approximately ₩70,000. Please confirm the exact fare and time through the taxi app you use.
Is the hotel close to Gangnam Station?
Located at 5 Teheran-ro 10-gil, Gangnam-gu, Seoul, it is about a 5-minute walk from Gangnam Station.
Are there rooms suitable for travelers?
We offer Terrace Suite Rooms where you can relax with a terrace in the heart of the city, and we recommend them for special occasions.
Are there rooms suitable for business stays?
We recommend Standard Rooms for business guests, perfect for short business trips or a day alone.
What type of room is recommended for business stays?
Standard Rooms, organized neatly with only the essentials, are recommended for business stays.
Anything else? Ask us on our homepage.
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